Privacy Policy

1. Information we collect

We collect information that you voluntarily provide when using the Service, including:

• Basic project details such as municipality, project type, property type and high-level scope of work.
• Contact or account information that you choose to share (such as name, email address or role).
• Optional notes about your project, budget, timing and expected documents.

We may also collect limited technical information automatically, such as IP address, browser type and interaction data, to help operate and improve the Service.

2. How we use information

We use the information we collect for purposes including:

• Providing and improving the PermitWave pre-check Service.
• Understanding common project types and permit questions so we can improve guidance.
• Communicating with you about the Service, including updates, support and early access invitations.
• Maintaining the security and reliability of the Service, and detecting misuse or fraud.

3. Legal basis (where applicable)

Where privacy laws require a legal basis for processing (for example, under certain international frameworks), we rely on:

• Your consent, when you choose to submit information to the Service.
• Our legitimate interest in operating, maintaining and improving the Service.
• Compliance with legal obligations, where applicable (for example, responding to lawful requests).

4. Sharing information

We do not sell your personal information. We may share information in limited circumstances, such as:

• With service providers that help us operate the Service (for example, hosting, analytics or communication tools), under appropriate confidentiality obligations.
• If we work with partner permit specialists or professionals, we may share project intake information with them, but only with your knowledge or direction.
• If required by law, court order or governmental request, or to protect our rights, property or safety or that of others.

5. Data retention

We retain information for as long as reasonably necessary to operate the Service, meet legal obligations, resolve disputes and enforce our agreements. Retention periods may vary depending on the type of information and context in which it was provided.

6. Security

We use reasonable technical and organizational measures to protect information from unauthorized access, use or disclosure. However, no online system can be guaranteed to be completely secure, and we cannot promise absolute security.

7. Your choices

You may choose not to provide certain information, although this may limit your ability to use some parts of the Service. You can contact us if you would like to:

• Request access to or correction of information you provided.
• Request deletion of certain information, subject to legal and operational limits.
• Ask questions about how we handle information.

8. Third-party links and tools

The Service may reference third-party websites or tools. We are not responsible for the privacy practices of those third parties, and their policies will govern your use of their services.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date below. Your continued use of the Service after changes are posted means you accept the updated policy.

Last updated: 2025

10. Contact

If you have questions about this Privacy Policy or how we handle information, you can contact us through the contact page.