Privacy Policy

We collect information you choose to provide when using PermitWave, including account details, contact information, project location, project scope, property details, uploaded files, notes, and messages sent through the contact form.

We may also collect limited technical information such as browser type, device information, IP address, usage data, and security logs to operate and protect the service.

We use information to provide Permit Preview services, organize project submissions, communicate with you, process payments, improve the service, prevent misuse, and maintain reliable operation.

Uploaded files and project details are used only for the purpose of reviewing and supporting the project submission you provide.

Payments may be processed by third-party payment providers. PermitWave does not store full payment card numbers on its own systems.

We do not sell personal information. We may share information with service providers that help operate the website, process payments, host files, send communications, or provide support, subject to appropriate obligations.

We may also disclose information if required by law or to protect the rights, security, or property of PermitWave, users, or others.

If you upload drawings, photos, surveys, correspondence, or other documents, you are responsible for ensuring you have the right to share those files with PermitWave.

You should avoid uploading unnecessary sensitive information.

We retain information for as long as reasonably necessary to provide the service, support your account, meet legal and accounting obligations, resolve disputes, and improve reliability.

We use reasonable technical and organizational safeguards to protect information. However, no online system can be guaranteed to be completely secure.

You may contact us to request access, correction, or deletion of information, subject to legal, security, and operational limitations.